Privacy Policy

Last updated: April 27, 2026

Elite Home Services USA LLC ("we," "our," or "us") operates the Elite Home Services USA mobile application and website at elitehomeservicesusa.com. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect the following types of information:

Account information: Name, email address, phone number, and password when you create an account.
Service request information: Details about home service requests you submit, including address and job description.
Camera access: The app requests camera permission to allow you to upload photos of your home or service needs. Photos are only captured and uploaded with your explicit action — we do not access your camera in the background.
Location information: With your permission, we may use your location to match you with nearby service providers.
Device information: Device type, operating system, and app version for technical support purposes.

2. How We Use Your Information

To process and fulfill your home service requests
To connect you with vetted service vendors
To communicate with you about your account and services
To improve our app and services
To comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share your information only with:

Service vendors: To fulfill your service requests (name, address, job details only)
Service providers: Third-party companies that help us operate our platform (e.g., cloud hosting, SMS notifications)
Legal requirements: When required by law or to protect our rights

4. Camera Permission

Our app requests access to your device camera solely to allow you to take and upload photos related to your home service requests. We do not access your camera without your direct action, and photos are stored securely and only used in connection with your service request.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and data
Opt out of marketing communications

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Elite Home Services USA LLC
Jacksonville, Florida
Email: contact@elitehomeservicesusa.com
Website: elitehomeservicesusa.com